Solutions for the union, control and repair of water networks

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Confidentiality and security are key factors of BIV INNOVA, S.L., consequently, we assume the commitment to guarantee the privacy of the User at all times and not to collect unnecessary information. Below, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

  • Who is responsible for the processing of your personal data.
  • Why we collect the data we request.
  • Who is the legal body responsible for processing the data.
  • How long do we store your data.
  • To whom are your personal data disclosed.
  • What are your data protection rights and how do you exercise them.


This website belongs to BIV INNOVA, S.L., established in Calle Gaviotas 16, Naves 2-3, 28320 Pinto (Madrid), with VAT number: B88022769, registered in the Madrid Mercantile Register in volume 37275, sheet 11, Inscription 1, Page M-664777.

Purposes, legitimacy and data retention of the personal data processing sent by email

Purpose: A member of our team will answer your requests, respond to any emails or enquiries you may have.

Legitimacy: The consent of the user when requesting information via email.

Data Retention: Once your request is answered by email, if you have not made another inquiry.

You must provide us with your personal data or you would have restrictions.

The provision of personal data requires a minimum age of 16 years, or when applicable, the minimum age established in the data protection regulations and must have sufficient legal capacity to contract.

Your requested personal data is necessary to manage your requests, register you as a new user and/or provide you with the services that you may contract, therefore if you do not provide them, we will not be able to serve you correctly or provide you the service you have requested.


Your personal data is confidential and will not be transferred to third parties, unless there is a legal obligation or when the provision of the service implies the need for a contractual relationship with service providers in charge of the treatment, who will not process your personal data for their own purposes.


Anyone can withdraw their consent at any time, when it has been granted for the processing of their personal data. In such a case, the withdrawal of this consent triggers the execution of the subscription contract and the relationships generated previously.

We inform you that you can exercise the following rights:

  • You may request access to your personal information or modify it when this information is not correct.
  • You may request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • You may request the limitation of its treatment in certain circumstances.
  • You may request opposition to the processing of your personal information for reasons related to your particular situation.
  • You may request the portability of your personal information in the cases included in the regulations.
  • You may request other rights included in the applicable regulations.

How to contact us to exercise your rights or request personal information: You will have to send a formal letter or email (see section A), using the reference “Personal Data”, specifying the concrete right you want to exercise and what personal data is affected.

In case there is any divergence of treatment of your personal data, you may request a complaint to the Autoridad de Protección de Datos (


With the aim of safeguarding the security of your personal data, we inform you that we have adopted all the necessary technical and organisational steps to guarantee the security of your personal data from its alteration, loss, and unauthorised treatment or access.


It is important that you inform us whenever there has been any change in your personal data to keep it up to date, otherwise we are not responsible for the veracity of it.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.

This Privacy Policy has been modified on 04/20/2018. We can modify the current privacy policies to adapt them to the modifications that occur on our website, as well as legislative or jurisprudential modifications on personal data that appear each time that you provide us with your personal data through this website.


Through this website we want to offer you a quality service, using the utmost diligence in providing it, as well as in the technological means used. However, we will not be responsible for the presence of viruses and other elements that in any way may damage the user’s computer system.

We do not guarantee the availability of this service.

The USER is prohibited from taking any action on our site which may excessively overload the operation of our computer systems, or introducing viruses, installing robots or software which may alter the normal operation of our website, or in short, causing damage to our computer systems.

The USER assumes all the responsibility derived from the use of our website.

The USER has understood all the information related to our terms of use, acknowledging that they are sufficient to exclude any errors and you accept them completely.

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